Shipping policy

SHIPPING POLICY

Last updated: September 10, 2026

At MonstiFluff, we ship internationally so you can enjoy your order wherever you are.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

DELIVERY TIMES

Estimated delivery time:

6–12 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local delivery conditions, or other circumstances outside our reasonable control.

The estimated delivery time does not include the order processing time.

INTERNATIONAL SHIPPING

We offer international shipping to destinations available at checkout.

Shipping availability may vary depending on the destination and local regulations.

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

TRACKING

Once your order has been shipped, you may receive tracking information by email.

Tracking information may take some time to become active after the package has been handed to the carrier.

DELIVERY DELAYS

While we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

• Customs clearance
• Carrier delays
• Weather conditions
• Public holidays
• Strikes
• Natural disasters
• Transportation disruptions
• Government restrictions
• Incorrect or incomplete delivery information

If your order is delayed, please contact us at support@monstifluff.com and we will do our best to assist you.

LOST OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery window, please contact us at:

support@monstifluff.com

We will work with the relevant carrier to investigate the shipment and determine the appropriate solution.

If an order is confirmed as lost or damaged in transit, any remedy will be handled in accordance with applicable law and our Return & Refund Policy.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, we may contact the customer to arrange a reshipment or refund, subject to applicable law and any additional shipping costs that may apply.

THIRD-PARTY FULFILLMENT

Some orders may be fulfilled and shipped by third-party logistics or fulfillment partners located in different countries.

This allows us to provide international delivery while maintaining efficient order processing.

CONTACT

If you have any questions regarding your order or shipping, please contact us:

MonstiFluff
60 Rue François Ier
75008 Paris
France

Email: support@monstifluff.com