Terms of service

 

TERMS OF SERVICE

Last updated: September 10, 2026

Welcome to MonstiFluff. These Terms of Service govern your use of the MonstiFluff website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. GENERAL INFORMATION

MonstiFluff
60 Rue François Ier
75008 Paris
France

Email: support@monstifluff.com

2. ELIGIBILITY

You must be legally capable of entering into a purchase contract under the laws applicable to you.

If you are purchasing products for a child, the purchaser must be an adult or otherwise legally authorized to make the purchase.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizes and other information displayed on our website are accurate.

However, minor differences in color, appearance or presentation may occur depending on your device, screen settings, lighting conditions or manufacturing variations.

We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.

4. ORDERS

When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.

After placing your order, you will receive an order confirmation by email.

An order is considered accepted once we have confirmed the order and/or begun processing it.

We reserve the right to refuse or cancel an order in cases including, but not limited to:

• Products being unavailable
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Shipping restrictions
• Circumstances where fulfilling the order would violate applicable law

If we cancel an order after payment has been received, you will receive a refund of the amount paid for the cancelled order.

5. PRICES AND PAYMENT

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time, but changes will not affect orders that have already been accepted.

You agree to provide accurate and complete payment and billing information.

We use third-party payment providers to process payments. Your payment information may be processed according to the privacy policies and terms of the applicable payment provider.

Taxes, duties, customs charges or other fees may apply depending on your location and the applicable laws.

6. SHIPPING AND DELIVERY

We ship internationally to destinations where delivery is available.

Estimated processing and delivery times are provided on our website or at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including customs delays, carrier delays, weather, natural disasters, strikes, governmental restrictions or other unforeseen events.

If additional customs duties, import taxes or similar charges apply to your order, these may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Please refer to our Shipping Policy for additional information.

7. RETURNS, REFUNDS AND CANCELLATIONS

Our returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights, statutory guarantees or legal rights that apply to you under the laws of your country or region.

If applicable law provides you with a right to cancel, withdraw from or return an order, that right remains fully applicable.

8. PRODUCT USE AND SAFETY

Our products must be used only for their intended purpose and in accordance with any applicable product instructions, warnings or safety information provided with the product or on our website.

Customers are responsible for supervising children when appropriate and for using the product according to the applicable instructions and safety information.

Nothing in these Terms limits any mandatory product safety rights or legal guarantees applicable to consumers.

9. INTELLECTUAL PROPERTY

All content on the MonstiFluff website, including but not limited to logos, brand names, graphics, photographs, product images, text, designs and other materials, is owned by or licensed to MonstiFluff unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.

MonstiFluff and associated logos and designs are protected by applicable intellectual property laws.

10. WEBSITE USE

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with the operation or security of the website
• Access or attempt to access areas or systems that are not intended for public access
• Use automated systems to collect or scrape website content without permission
• Submit fraudulent, misleading or unauthorized information
• Attempt to place fraudulent or unauthorized orders

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business, customers or third parties, subject to applicable law.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties, including payment processors, shipping providers, analytics providers, advertising platforms and other service providers.

We are not responsible for the content, policies, availability or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. ACCURACY OF INFORMATION

We do not guarantee that all information on the website will always be complete, accurate, current or free from errors.

We may update or correct information at any time without prior notice.

However, nothing in this section limits any legal rights you may have as a consumer.

13. EVENTS BEYOND OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, governmental actions, transportation disruptions, strikes, pandemics, internet or telecommunications failures, customs delays or other similar events.

This section does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MonstiFluff will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for mandatory consumer rights, product safety obligations, fraud, or other liability that cannot legally be excluded or limited.

15. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be posted on our website with the revised "Last updated" date.

Changes will not affect rights or obligations that have already arisen before the updated terms take effect, unless otherwise required by applicable law.

17. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to MonstiFluff's business location, without prejudice to any mandatory consumer protection laws that apply in the country or region where the customer resides.

If you are a consumer, you may benefit from mandatory consumer protection rights under the laws of your country of residence.

Nothing in these Terms prevents you from exercising any mandatory rights or remedies available to you under applicable law.

18. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

19. CONTACT

If you have any questions about these Terms of Service, please contact us:

MonstiFluff
60 Rue François Ier
75008 Paris
France

Email: support@monstifluff.com